Frequently Asked Questions

<p>Select a product and size, add it to your bag and proceed through checkout. Review the delivery address, shipping service and payment details before submitting. The product is not reserved until checkout is completed.</p>

<p>An acknowledgement is sent to the email used at checkout. Check spam or promotions folders and contact us if it does not arrive. Include the email address used for the order, but never send full card details.</p>

<p>Contact us immediately. We will try to help before dispatch, but changes cannot be guaranteed once processing begins. Mandatory cancellation rights remain unaffected.</p>

<p>Available methods appear at checkout and may vary by country, currency and device. Payments are processed by Shopify and the selected payment provider.</p>

<p>Enter your destination at checkout to see current availability, services, costs, taxes and estimates. Some destinations may be restricted by carriers or local rules.</p>

<p>When tracking is available, a link is emailed after dispatch. Carrier scans can take time to appear. Contact us if the parcel is materially beyond the estimate.</p>

<p>Checkout shows taxes, duties and delivery charges collected by us where the store configuration supports them. Local authorities or carriers may collect additional amounts when they are not prepaid.</p>

<p>Use the <a href="/pages/size-guide">Size Guide</a> to compare EU, US, UK, JP and foot-length measurements. Fit varies by silhouette and foot shape, so contact us before ordering if you are between sizes.</p>

<p>Stand on paper with your heel against a wall, mark the longest toe and measure both feet. Use the longer measurement and compare it with the guide. Measure later in the day while wearing the hosiery intended for the shoes.</p>

<p>Eligible orders can be returned under our published <a href="/policies/shipping-policy">Shipping Policy</a>, <a href="/policies/refund-policy">Return and Refund Policy</a> and applicable law. Shoes must be tried indoors on a clean surface and returned unworn with original components. Contact us before sending a parcel.</p>

<p>We inspect returns before approval and refund the original payment method. Your bank may need additional time to display the funds. You will receive confirmation when processing is complete.</p>

<p>The zebra-pattern sole is a wear surface and will naturally mark through contact with the ground. Avoid moisture and abrasive surfaces, store shoes in their dust bags and consult a footwear specialist for cleaning or protective work.</p>

<p>Send the seller URL, screenshots and relevant details to <a href="mailto:help@lesparisiennes.it">help@lesparisiennes.it</a>. Never send passwords or full payment-card information.</p>

<p>Email <a href="mailto:help@lesparisiennes.it">help@lesparisiennes.it</a>. For returns, email <a href="mailto:return@lesparisiennes.it">return@lesparisiennes.it</a>. Include your order number for order-related requests.</p>