Right of Withdrawal

Where the Client qualifies as a consumer under the applicable legislation, the Client shall have the right to withdraw from the purchase contract without providing any reason within fourteen (14) days from the day on which the Client, or a third party designated by the Client other than the carrier, acquires physical possession of the creation.

To exercise the right of withdrawal, the Client must communicate the decision by means of an unequivocal statement sent to the contact details provided by the Maison.

The Maison shall acknowledge receipt of the withdrawal request without undue delay.

The Client shall return the creation within fourteen (14) days from the date on which the withdrawal was communicated, using suitable packaging to preserve its integrity.

The returned creation must be:

• unused;
• free from any signs of wear, damage or alteration;
• complete with its original packaging, any dust bags, accessories, labels and all other items supplied with the creation;
• returned in the same condition in which it was delivered.

The Client shall be liable for any diminished value of the creation resulting from handling other than that necessary to establish the nature, characteristics and fit of the creation.

Any refund shall be processed within the time limits established by the applicable legislation and shall be made using the same method of payment originally used by the Client, unless otherwise agreed between the parties.

To exercise the right of withdrawal, email return@lesparisiennes.it and include the order number.