Returns and Exchanges

The Maison is committed to ensuring the highest level of satisfaction for every Client.

Without prejudice to the statutory right of withdrawal under the applicable legislation, returns and exchanges shall be accepted exclusively in accordance with the conditions set out in this Article.

To be eligible for a return or exchange, the creation must:

• be returned within the time limits established by this policy;
• be returned in the same condition in which it was delivered;
• not have been worn, used or damaged;
• be free from any signs of wear, stains, odours, alterations or any other condition affecting its resaleability;
• be complete with its original packaging, any dust bags, labels, accessories and all other items supplied with the creation.

The Maison reserves the right to refuse any return or exchange if the returned creation does not comply with the conditions set out above.

Once the return has been accepted, the refund shall be processed using the same payment method originally used by the Client, unless otherwise agreed between the parties.

Any exchange is subject to the availability of the requested creation, size and, where applicable, colour variation at the time the exchange request is processed.

The costs associated with returns or exchanges shall be governed by the policy published on the official website of the Maison and by the applicable legislation.

Before authorising any refund or exchange, the Maison reserves the right to carefully inspect the condition of the returned creation.

To request a return or exchange, email return@lesparisiennes.it and include the order number.